FAQ

The most important thing for me is that my customers are happy with the products they purchase. On every product you can read its individual story, if you have any questions or want to know more about a specific product  please contact me and I will do my very best to help you.

As colours are very important to me I do my best to reflect the correct colours in the product pictures but some colours may vary a tiny bit depending on how these come through on the lighting while shooting photos or due to the colour settings on your device. Therefore actual colours once received may differ slightly due to these conditions.

Sustainability

Sustainability and slow fashion is highly valued in LSjatDS Studio and works in a mix of different materials with every product you can see having a little story about the item. I work with a mix of new and leftover fabric, dead stock and charity finds. I reuse all leftovers I have and even the smallest bits are used for items such as earrings or buttons, for example the clothes labels I use at the moment are hand printed onto cotton from an old curtain. I do not work in seasons and years, I do not believe that that the stuff I create has a best before date. LSjatDS Studio is a slowfashion brand.

Size guide

Please see the individual product descriptions. Some of the products I make do not have a conventional size as they are built up on a dummy or cut without a pattern. Many of my clothes are also unisex as I believe you should wear whatever you want to wear and feel good in.

Returns

You have 14 days to return from when you received the item or purchased from in my studio. You can receive an exchange or refund providing the item is returned in its original condition with packaging and tags attached.

You will need to send me an email saying you want to return the item and provide the item name and order number, I will then provide an authorisation code which once received you will need to add a note in the return including. You will need to pay the return shipping cost yourself and can always come to my studio for return or exchange within the 14 day period.

To be able to return an item it must be new and in the same condition that you received it in. It cannot have been worn (tried on only), washed, damaged or altered in any way and returned in its original packaging including receipt or order confirmation and authorisation code. I would recommend using a tracked shipping service and to pack well as you have responsibility for the product until LSjatDS Studio receive.

When I have received the item and accepted the return, I will transfer the amount to your account within 7 days.

Return address:

LSjatDS Studio

Colbjørnsensgade 34, kld. th.

1652 Copenhagen V

Denmark

I do not accept returns for gift cards, items on sale or custom made items.

I am always available to answer any questions regarding your order, returns or refunds. You can send me an email or call me.

Shipping & Delivery

I send my products all over the world. For DK & Europe delivery please allow 2-5 working days for shipment & rest of the world 7- 10 days. I will send you an email once it is on the way to you. Where applicable you will be responsible for paying any local sales tax or import duties arising at the delivery destination.

Stock

I cannot guarantee that all items on the webshop are in stock at the time of your order. In the unfortunate and very unusual event that an item is unavailable, I will contact you as soon as possible by email. The reason for this due to the studio shop sharing stock with the webshop and a lot of the products are one off pieces.